Maximising Performance Throughout the Life of Your Equipment
At Evolution, our Life Cycle Management (LCM) team is dedicated to helping customers maximise the performance, reliability and lifetime value of their investment.
As your single point of contact for aftermarket support across the ProMach portfolio as well as our Trusted Partners, we provide a comprehensive range of services designed to reduce downtime, improve operational efficiency, and support your long-term production goals.
From equipment installation and commissioning through to preventative maintenance, technical training, spare parts management, upgrades and modifications, as well as new equipment and project delivery, we’re here to support your operation every step of the way.
Field Service and Technical Expertise
Our highly skilled field service engineers provide expert support for installation and commissioning of new machines and retrofits, as well as troubleshooting, repairs, preventative maintenance, and equipment overhauls.
Working in partnership with our OEM technical specialists, we help you to maximise machine performance and minimise production disruption.
Spare Parts & Critical Spares
A robust spare parts strategy is essential to maintaining production continuity.
We can advise on recommended spare parts and critical spares holdings. Supported by UK stock holdings and our global OEM network, we can respond quickly to urgent requirements while helping customers reduce downtime risk and improve operational resilience.
engineers
We strive to deliver outstanding Customer Service. All your enquiries are co-ordinated by our dedicated Customer Service Team who work closely with our suppliers. Our field based qualified service engineers support installation and commissioning of new machines and change parts, as well as conducting machine repairs and scheduled overhauls. Our engineers are further supported by our suppliers’ extensive team of specialist technicians.
Project Management
Whatever the project, we can help.
From standalone machine installations to complete line integration and turnkey projects, our experienced team provides professional project management from planning and design through to installation, commissioning and handover, ensuring projects are delivered safely and efficiently.
Why Partner with Evolution for LCM?
- Single point of contact for aftermarket support across the ProMach portfolio as well as our trusted partners
- Dedicated customer success approach focused on long-term partnerships
- UK-based service, support and project management teams
- Access to OEM expertise and global technical resources
- Training, modernisation, and performance improvement solutions
- Proactive lifecycle management to maximise equipment uptime and return on investment
Contact our LCM Team today
📧 Evolution.Service@promachbuilt.com
📞 01721 724 296
customer service
Our team of Customer Service Coordinators are your dedicated point of contact for all your orders or enquiries concerning spare parts and change parts, as well as for all your service requests, administration and information enquiries. We liaise with the relevant suppliers on your behalf, keeping you updated every step of the way.